Currency

FAQ

ORDERING

How can I pay for my order?
We offer safe and secure checkout. You can pay via a credit card, Paypal and Apply Pay.
Do I receive an invoice with my order?
An electronic invoice is generated with your order. You will receive an email with your order details and charges within minutes of placing your order. Please check your junk mail folder if you do not receive an order confirmation email from us. No pricing info is included with the order.
Can I cancel my order?
To offer prompt shipping, an order once placed goes into the order processing queue. Orders once placed may not be cancelled.

RETURNS

What is your return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at haru-oneday@outlook.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at haru-oneday@outlook.com.

How long does it take to get my refund?
We process all returns/exchanges immediately upon receipt. Your credit card will be credited the appropriate amount and posted to your account once the return is processed. It may take up to 14 business days for the credit to appear on your account, depending on your bank. All shipping and handling charges are non refundable.
 

CLAIMS

I was shipped the wrong item(s). What should I do?
If the return is a result of an error we made in your order or a product defect, we will replace the product or refund the complete amount including all shipping charges. Please email us at haru-oneday@outlook.com. with your order number. We will assist you in returning the original shipment including the shipping charges and getting the correct product to you.
My order was damaged in transit. What should I do?
If you received a damaged delivery, all you have to do is let us know. Please email us at haru-oneday@outlook.com. and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us.